Cloud PBX

IS YOUR TELEPHONY SYSTEM RIGHT FOR YOUR ORGANISATION?
At Network Edge we have many years’ experience deploying and managing IP PBX and Unified Communications solutions in our Cloud.

Properly engineered, high availability Cloud based telephony delivers cost and operational benefits that simply can’t be ignored. If you are concerned about your telephony environment talk to us.

Traditional telephony is subject to disruptive change due to a plethora of new technologies, capabilities, and services. These changes offer efficiency, performance, and cost benefits, but often at the expense of availability. At Network Edge we understand this and have engineered telephony and Unified Communications solutions in our Cloud that deliver the benefits while maintaining the five 9’s availability of the traditional telephone system (99.999%).

Options

  • Our Cloud PBX is available with these availability options:

• Single Data Centre, single instance i.e. no resilience
• Dual Data Centre, dual instances i.e. end to end High Availability

  • Our service wrap provides comprehensive PBX management and reporting for peace-of-mind.

Benefits

  • Potentially a dramatic reduction in operational cost as a result of transporting voice/video on your WAN (aggregation).

  • Lower call costs.

  • Increased productivity with UC features such as Presence and Chat.

  • Seamless integration with Android and IOS smartphones.

  • Video conferencing for internal and web attendees.

Advanced Contact Centre

  • Design, implementation and support for Contact Centre with features such as:

• Automatic Call Distribution queuing
• Blended WEB channel integration
• Wall board queue static metrics
• Agent training
• Customised skills-based call routing
• Agent level reporting
• Service level adherence monitoring